Investment breakup
Two separate pockets. The first is what you pay Akontec to hold the project. The second is what you spend on your own floor, and it stays your asset.
Pocket one — payable to Akontec
| Head | What it covers | Amount |
|---|---|---|
| Project onboarding & allocation fee | Exclusive allocation of the process in your city for the term, client introduction, contracting and the commercial framework | ₹2,00,000 |
| Process certification & trainer deployment | The three-week programme, an on-site trainer for the first ten days, assessment and certification of 25 heads, all training material | ₹75,000 |
| Compliance & data-security audit | Pre-go-live facility, network and records audit, DPA execution and the remediation checklist | ₹40,000 |
| Payable to Akontec | ₹3,15,000 | |
Pocket two — your own floor
Indicative for a 20-seat desk built from nothing. Every rupee here buys an asset you keep, and most of it falls away if your floor is already running.
| Head | Basis | From scratch | Equipped floor |
|---|---|---|---|
| Workstations, systems and headsets | 20 × ₹18,000 | ₹3,60,000 | — |
| Redundant connectivity, firewall, CCTV | Second link, managed firewall, camera coverage of the audited area | ₹65,000 | ₹25,000 |
| Furniture, cabling, UPS and fit-out | Segregated area for 20 seats | ₹1,45,000 | ₹35,000 |
| Telephony and software licences | Three months in advance | ₹90,000 | ₹40,000 |
| Ramp funding — pre-go-live and first cycle | 25 heads through training and the part-month before the first settlement | ₹6,50,000 | ₹6,50,000 |
| Partner-side deployment | ₹13,10,000 | ₹7,50,000 | |
| Total capital including the Akontec fee | ₹16,25,000 | ₹10,65,000 | |
Run your own numbers
Move the two controls. Everything on the right recalculates against the rate card in Schedule C and the cost model in Schedule B.
Cost model assumes agent CTC ₹22,000, one team leader per 12 seats at ₹38,000 and one quality analyst per 20 seats at ₹32,000. Below the 20-seat allocation the compliance officer (₹35,000) and the operations manager (₹55,000) are costed at a half allocation, on the basis that a smaller desk shares both with the rest of your floor. Facility, connectivity and licence overhead is ₹90,000 at 20 seats and above, ₹60,000 below, plus ₹2,750 per seat. Bounty income is excluded — treat it as upside.
Simple payback divides the capital deployed by the steady-state monthly margin. It ignores the ramp — the first cycle runs a full payroll against a part-month of billing, and the incentive slabs take two to three cycles to land. Schedule F models the ramped recovery, which is month 9 at 20 seats. Illustrative only; nothing here is a guarantee of earnings.
What the investment does not include
- The CRM and case workflow. Supplied and licensed by Akontec at no cost to you for the term.
- Process material. The manual, route matrix, checklists, scripts and training decks are supplied and maintained by Akontec.
- Reporting templates and dashboards. Pre-built; you do not develop reporting.
- Refresher certification. Half-yearly, included, delivered remotely.
- ISO 27001 certification cost if you do not already hold it — budget separately, and you have twelve months.
- Recruitment cost for the 25 heads, which varies too widely by city to estimate here.
- Facility rent and statutory registrations, which you already carry.
- Certified translation services, which are procured by the client, not by your desk.
Next: what comes back
Schedule F models three cases across a full twelve months, the path to 40 seats, and the things that could go wrong with the numbers.