Who qualifies
The bar for taking this allocation, split into what we will not waive and what can be closed during the 25-day onboarding window.
The requirements in full
Meeting every line is not a precondition to apply. Three items are hard gates; the rest can be closed during onboarding, and we will tell you at the facility call which are open and what closing them costs.
| Area | Minimum | Why it matters | Gate |
|---|---|---|---|
| Legal entity | Registered Pvt Ltd, LLP or partnership firm with PAN, GST and a current-account banking relationship | The MSA and the data processing agreement need a contracting entity with standing | Hard |
| Operating history | 24 months of live BPO operations, with two contactable client references | This process is not a first contract; the training assumes an existing operating discipline | Hard |
| Facility | 25+ seat capacity with a physically segregated area for this desk, and card or biometric access control | The client's data cannot sit on an open shared floor | Hard |
| Connectivity | Two independent links, minimum 50 Mbps each, with automatic failover | A dropped link during a scheduled investor video call is a client-visible failure | Hard |
| Power | UPS covering the full rostered window plus DG backup | Same reason | Onboarding |
| Endpoint security | Managed firewall with 90-day log retention, USB and local-storage restriction on every desk machine | Investor KYC and corporate documents must not leave the audited environment | Hard |
| Information security certification | ISO 27001, or a written commitment to certify within 12 months | The client's own compliance obligations flow down through Akontec to you | Onboarding |
| People | Graduate hiring, background verification on every seat, English plus Hindi | Investor-facing work with a documentation load; the boundary rules need people who can read closely | Hard |
| Language capability | A route to four seats certified in Japanese, Korean, Mandarin, Arabic or French by day 60 | A third of the pipeline is East Asian | Onboarding |
| Supervision | Ability to appoint a dedicated operations manager and a quality analyst to this desk | The governance model needs a counterpart with authority | Onboarding |
| Records handling | Locked storage for printed material, clear-desk rule, and a documented destruction process | Seven-year retention obligation sits on the desk | Onboarding |
| Financial standing | Ability to fund the ramp — roughly ₹6.5 lakh — ahead of the first settlement | The first cycle runs a full payroll against a part-month of billing | Hard |
What we look at hardest
Allocation is exclusive by city, so we are choosing one partner and living with that choice for two years. The shortlist is not built on the largest floor or the lowest quoted cost. It is built on three things.
Documentation discipline. Most of this desk is back-office work under a checklist. A floor whose experience is entirely outbound voice will find the second half of the scope harder than it expects. We will ask what proportion of your current volume is non-voice and how you measure accuracy on it.
Attrition history. Certification takes three weeks and lapses after six months without a refresher. A floor running 40% annual attrition will spend the contract retraining rather than earning. We will ask for your last four quarters, and we would rather hear a real number with a plan than a flattering one.
Whether the boundary is understood. In the facility call we will describe the advisory boundary in Schedule A and ask how you would enforce it. The answer we are looking for involves scripting, QA sampling and consequence, not enthusiasm.
Documents to have ready
Nothing is needed to apply. These are requested after the facility call, before the site audit is scheduled.
Entity
- Certificate of incorporation and MOA/AOA, or LLP agreement
- PAN and GST registration
- Current-account details on company letterhead
- Board resolution authorising the signatory
Operations
- Floor plan marking the proposed segregated area
- Network diagram with both links and the firewall
- Two client references with contact details
- Attrition figures for the last four quarters
Compliance
- ISO 27001 certificate, or a written certification plan
- Your standard employment contract and NDA
- Background verification policy and vendor
- Records retention and destruction policy
Next: what the first 25 days look like
Schedule H sets out the onboarding sequence gate by gate, what Akontec does at each stage, and what your floor has to have ready.