The rate card
What Akontec pays you, on what condition, and what it takes to move from the fixed floor to the ceiling. Every rupee here moves from Akontec to your account.
Two legs, one invoice
The fixed leg is designed to cover your payroll and overhead at a modest margin whatever happens. The variable leg is where the return on the project actually sits.
Fixed component
- Payable on every seat that is certified, staffed and logged for at least 90% of the rostered hours in the cycle
- A seat between 60% and 90% attendance bills pro-rata on logged hours
- A seat below 60% does not bill for that cycle
- Language-certified seats carry a further ₹3,000 per seat per month, capped at six seats
- Not linked to volume — the fixed leg does not fall if investor enquiry flow dips
Variable component
- Slabs are independent — missing one does not forfeit the others
- Measured across the whole desk on the calendar month, then paid across every billable seat
- Case bounties sit on top of the slab ceiling and are uncapped
- A confirmed data or compliance breach zeroes the variable leg for that cycle
- No claw-back once settled, except in a confirmed fraud case
Every line of the rate card
Slab values are per billable seat per month. Bounties are per event. The retention bonus is per quarter for the desk as a whole.
| Component | Trigger | Value |
|---|---|---|
| Fixed — certified active seat | Seat certified, staffed and logged ≥ 90% of rostered hours | ₹42,000 / seat |
| Fixed — language premium | Seat certified in Japanese, Korean, Mandarin, Arabic or French | ₹3,000 / seat |
| Slab A — service quality | QA score ≥ 90% and SLA adherence ≥ 95% | ₹6,000 / seat |
| Slab B — file throughput | Document pack completion rate ≥ 92% within TAT | ₹5,000 / seat |
| Slab C — investor experience | CSAT ≥ 4.3 / 5 and zero compliance breach | ₹4,000 / seat |
| Milestone bounty | Each investor file reaching approved-and-funded status | ₹1,200 / file |
| Referral bounty | Each partner-sourced investor lead that converts to a live file | ₹2,500 / lead |
| Retention bonus | Certified-agent attrition under 8% across the rolling quarter | ₹40,000 / quarter |
| Scale certification | Per head certified beyond the original 25, at the scale review | ₹1,500 / head |
| Ceiling per seat per month | Fixed plus all three slabs, excluding bounties | ₹57,000 |
What counts as a billable seat
The single definition that decides most of your invoice, written out so there is nothing to argue about at the seventh of the month.
A seat is billable when
- It is certified. The agent occupying it has passed the Akontec certification assessment and holds a current certificate. Certification lapses after six months without a refresher.
- It is staffed. A named, background-verified agent is assigned to it for the cycle. A vacant seat does not bill, however well equipped it is.
- It is logged. The agent was logged into the CRM and telephony for at least 90% of the hours the roster called for.
- It is inside the allocation. Seats beyond the contracted allocation bill only after a written scale approval.
Practical consequences
- Two shifts on one seat is one billable seat. If you run two agents on the same seat across two windows, the productivity gain is yours — it is not a second billing line.
- A replacement mid-cycle keeps the seat billing provided the incoming agent is certified before taking the seat and the combined logged hours meet the 90% test.
- A seat added mid-cycle bills pro-rata from the certification date, not from the hiring date.
- Training days count as logged hours for scheduled Akontec refresher sessions, so a certification cycle does not cost you billing.
Rate protection and review
The fixed rate is held flat for the first twelve months from go-live. At the first anniversary it is reviewed once against the change in the all-India consumer price index over the preceding twelve months, and adjusted by the lower of that figure or 6%. There is no downward revision. The same review applies at the second anniversary if the contract is renewed.
Slab values and bounty values are held flat for the full twenty-four months. They can be increased by Akontec at any time without amendment; they cannot be reduced without your written agreement.
If Akontec's client materially changes the process — adds a workstream, extends the coverage window, or raises a service target — that is a change request under Schedule B and it carries a rate consequence, agreed before the change takes effect. You are never asked to absorb scope growth inside the existing rate.
Next: when the money actually arrives
Schedule D sets out the monthly cycle date by date — invoicing, validation, the two settlement dates, the retention release and how a disputed line is handled.